Managed services & operations
Handover is the default and the preferred outcome. But an institution that has just deployed a ledger frequently has no team to operate one, and the gap between go-live and that team existing is where deployments quietly degrade.
Managed services covers that gap on a written split: what we monitor, what we may act on alone, what requires the client, and the response time attached to each.
- Practice
- Advisory and delivery
- Industries
- 12, with 3 evidenced
- Platforms
- Exchange & OTC infrastructure
Four workstreams
Monitoring and on-call
A named rota, an escalation path, and alerting tuned against the client’s tolerance rather than ours.
The daily close
Reconciliation run and evidenced, with breaks raised inside the agreed tolerance.
Change management
Upgrades, contract migrations and key rotations, rehearsed on a staging reserve first.
Handover readiness
The client’s team shadows the rota, then runs it with us behind them, then runs it.
How an engagement runs
- 2 weeks
Responsibility split, written and signed before the first shift. The split is decided in writing, not discovered during an incident.
- Month 1
Shadow period against the existing procedure.
- Ongoing
Operate to the agreed response times, with an incident record and a post-mortem policy.
- On request
Structured handover to the client’s own team.
This capability, by industry
Intersection pages exist where the work can be evidenced. The rest are listed so you can see what is not claimed.
- Financial services page pending
- Capital markets & digital assets page pending
- Government & public sector page pending
9 further industries — not yet evidenced
Start a conversation
Tell us what you are trying to build and what has to be true for it to be safe. Enquiries reach an engineer, not a queue.